Managing for Total Quality in a DoD Environment: A Variability Reduction Approach. May 1989. Three hours.

Total Quality Management: Phase I - Quality Function Deployment. November 1989. Three hours.

Total Quality Management: Phase II - Design of Experiments. October 1990. Three hours.

The Malcolm Baldrige National Quality Award: A Meeting With the Director and the Winners. January 1991. Three hours.

Total Quality Management: Phase III - Statistical Quality/Process Control. November 1991. Three hours.

The Malcolm Baldrige National Quality Award: Focus on Leadership and Customer Satisfaction. February 1992. Three hours.

Sponsored by: National Technological University

Technical and Social Aspects of TQM: ABCs to Successful Implementation. September 1993. Two days of five hours each day.

Continuous Improvement with Dr. Jack ReVelle. A monthly series, each with an invited, leading edge guest. Two hours each.

July 1994: Michael Brassard - Seven Management & Planning Tools.

August 1994: Patrick Reilly - Council for Continuous Improvement.

September 1994: Gregory Watson - Strategic Benchmarking.

October 1994: Dorian Shainin - Statistical Engineering.

November 1994: Dr. George Labovitz - Making Quality Work.

February 1995: Steven Ungvari - TRIZ (Theory of Innovative Problem Solving).

March 1995: Peter Scholtes - Team Dynamics.

April 1995: William Conway - What CEOs Need to Know About Quality.

May 1995: Shin Taguchi - Robust Design and the Loss Function.

June 1995: Dr. George Box - Design of Experiments.

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